Impressions Count

Most of us agree about the importance of emotional intelligence – understanding the crucial impact of how we feel and how we react to the feelings of others within our sphere of influence. Communication Intelligence picks up where understanding our feelings leave off and the need for communication skills kick in. It’s no good feeling like you respect people but not knowing or understanding how to translate those feelings into action.

This video shows us dozens of simple techniques, which will make our workplace communication rewarding and productive.Getting to know someone, whether that person is a customer, associate or supplier requires the knowledge of basic social protocol to develop a meaningful relationship. Understanding how to maintain that relationship with intelligent “day to day” interaction is also crucial to harmony and productivity in the workplace.

Workplace etiquette can mean the difference between success and failure. This new video training package is designed to raise awareness and reinforce those social skills so important to teamwork, professionalism and productivity.

Skills include:

• The importance of introductions
• The value of being interested in other people
• The value of being considerate of other people’s feelings
• How to give and receive compliments graciously
• How to own up when you’ve done something wrong
• How to make and receive apologies
• How to keep a conversation flowing
• The importance of basic table manners and social niceties
• Some basic email etiquette