Terrible épreuve

The Dreaded Appraisal, one of the world’s best-selling learning resources, reveals the techniques required for effective appraisal interviewing. The program is highly watchable and illustrates some typical problems managers and team leaders are likely to face in their interviews. You’ll learn how to turn the interview into a positive experience for both employer and employee.

It starts by introducing three common interviewee styles that are difficult for managers to deal with – and shows precisely how the interview can be made to work productively.

Shy Sharon bottles up her opinions and worries, so her team leader is unable to find out her true feelings. He then treats the interview as an unworkable chore for both of them. However, when she is asked open questions and is praised on her abilities, she is encouraged to participate more productively.

Touchy Tracey easily takes offence and her team leader gets drawn into an unproductive argument about personality, not performance. The interview is turned around when she is asked to analyze her own performance through self-appraisal.

Aggressive Alan sees the interview as his chance to appraise the organization and condemn everyone except himself. His manager becomes exasperated and loses control of the interview, but when Alan is asked to focus on facts and agree to realistic and measurable targets, he looks at his work in a more positive light.

Also included is The Appraisee Preparation Program, a short program that will help staff prepare for an appraisal, understand its objectives and get more from the interview.