The Communication Toolkit

This exciting resource is a library of 39 video clips on various aspects of communication, plus a comprehensive guide for using the clips in a number of innovative ways. Designed for maximum flexibility, the Communication Toolkit provides you with high quality video vignettes that you can use in your own custom training courses. Each vignette/clip runs from 20 seconds to 3 minutes and depicts a common workplace interaction. Suggestions are provided for using the clips to draw out specific lessons/skills on communication.

The 39 clips in the Toolkit fall into the following communication skill categories:

• Speaking Clearly and Specifically
• Listening/Asking for Clarification
• Non-verbal Communication
• Resolving Conflict/Difficult Conversations
• Group Communication
• Presentation Skills

Clips are provided in two formats:

Format 1: The clip is introduced with some brief narration. The narration sets up the scene and gives a very general idea of what to look for in the vignette. As the narration plays, key phrases and words are highlighted through on-screen graphics.

Format 2: The scene plays without any set-up narration/onscreen graphics.

The accompanying Leader’s Guide contains the following information for each clip:

• Primary and secondary skills that can be taught using the clips
• Suggested training applications
• Background information relevant to the clip
• Scene description and photo
• Suggested Discussion Questions along with possible responses
• Activity Suggestions
• Key points to draw from the clip
• Ideas for following up on training conducted
• Suggestions for using the clip in conjunction with other clips in the Communication Toolkit