It’s Your Call – Just a Call Away Series

Armed with a positive attitude and these practical skills, your people are guaranteed to have a healthy call rate without sacrificing your customer service care.
Runtime: 16 Minutes
Inclusions:
  • DVD or USB
  • Leader’s Guide
Key Learning Points:
  • Giving the caller your full attention
  • How to avoid distractions
  • Keeping control of the call
  • Using back on track questions
  • Listening for clues
  • Cross sell and upsell
  • How to overcome objections
  • Knowing your product and service
  • Offering choices

$515.00

Armed with a positive attitude and these practical skills, your people are guaranteed to have a healthy call rate without sacrificing your customer service care.

Training points include:

  • Giving the caller your full attention
  • How to avoid distractions
  • Keeping control of the call
  • Using back on track questions
  • Listening for clues
  • Cross sell and upsell
  • How to overcome objections
  • Knowing your product and service
  • Offering choices

This program is part of the Just a Call Away Series.