It’s Your Call – Just a Call Away Series
Video Previews
Armed with a positive attitude and these practical skills, your people are guaranteed to have a healthy call rate without sacrificing your customer service care.
Runtime: 16 Minutes
Inclusions:
- DVD or USB
- Leader’s Guide
Key Learning Points:
- Giving the caller your full attention
- How to avoid distractions
- Keeping control of the call
- Using back on track questions
- Listening for clues
- Cross sell and upsell
- How to overcome objections
- Knowing your product and service
- Offering choices
$515.00
Armed with a positive attitude and these practical skills, your people are guaranteed to have a healthy call rate without sacrificing your customer service care.
Training points include:
- Giving the caller your full attention
- How to avoid distractions
- Keeping control of the call
- Using back on track questions
- Listening for clues
- Cross sell and upsell
- How to overcome objections
- Knowing your product and service
- Offering choices
This program is part of the Just a Call Away Series.
