Body Language Skills at Work

This superb video will make a huge difference in the performance of your organization. Use it to enhance front line customer care skills, help colleagues create instant empathy and rapport with clients, deal effectively with complaints and difficult transactions, add impact to presentations – in fact wherever there is face-to-face contact!

The program comes in two parts: Part 1 covers your own body language; and Part 2 covers how to read and react to the body language of those around you. Realistic scenes from both a manufacturing company and an NHS Trust follow two very different managers through various meetings and situations. After each clip Judi James, a leading body language expert, discusses and comments on the positive and negative aspects of the body language shown.

Body Language Skills at Work will show your staff how to use their own body language to:

• Create empathy and rapport
• Ensure that the body language and spoken words are congruent
• Use their own body language to gain the outcomes they want.

It will also show your staff how to read the body language of others to:

• Read their moods and test understanding
• Encourage rapport by mirroring and matching
• Detect incongruence in others.

Understand how to use body language to bring about lasting behavioural change.