Bad Apples: How to Deal with Difficult Attitudes

Let’s start with the bottom line first. If you have lazy teammates, cranky customers, bossy bosses or rigid co-workers, then Bad Apples™ is for you! Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. This program can give supervisors, managers and employees some practical, easy-to-use techniques for eliminating negativity in the workplace.

Like the cliché “One bad apple spoils the whole bunch”, one person with a bad attitude can have a negative impact on the entire team or company! Bad Apples™ is a learning experience to help people understand how attitudes impact relationships and provides a process for overcoming attitudes that may be stifling their individual and team performance. Bad Apples™ can help the bad apples shine!

Key Learning Objectives:

• Recognize and describe the characteristics of a bad attitude.
• Understand how negativity impacts relationships and performance.
• Assess a challenging situation and determine an appropriate strategy.
• Utilize a 5-step process for dealing with difficult people.
• Identify the reason (s) for someone’s poor performance.
• Develop potential solutions for resolving a problem
• Regain your positive attitude about the other person or situation.
• Manage conflict with confidence, resulting in a positive outcome.