Assert Yourself: Learning to be Assertive
- DVD
- Leader's Guide
- Participant Workbook
- Self-Study Workbook
- PPT Slides
- Assertive behaviour allows potentially valuable ideas to be aired
- Encourages staff to talk about problems that might otherwise remain hidden
- Assertive, confident staff will be more motivated and productive
- How to respond assertively to different types of behaviours
Assertive behaviour means saying what we want, need, feel, think or believe in, in ways that are direct, honest and appropriate, but also respect the rights of those we are addressing – treating ourselves and those we work with as professional adults. It’s the balance between passive and aggressive behaviour.
Passive behaviour has the advantage of avoiding confrontation but fails miserably at getting what you want. While aggressive people often appear to be successful, they rarely win the willing co-operation of their colleagues in the long run.
Being assertive, on the other hand, is much more advantageous. Assertiveness doesn’t conflict with listening and accepting the views of others, such as a colleagues or customers, and is more likely to lead to a satisfactory solution to any problem.
By behaving more assertively your staff can be more positive, more creative and better equipped to get their job done effectively.
This Program Looks At:
- What assertiveness is
- Passive and aggressive behaviors and their advantages and disadvantages
- Getting your inner dialogue right
- Honesty and relevance when communicating
- Assertive responses to different types of behaviors
- Assertive requests
The techniques of assertive behaviour are shown in a series of real life situations such as in an office, in meetings and even in a hospital – looking both at the wrong way and right way scenarios.
Extra Content Includes:
- Body language
- Giving and receiving praise
- Dealing with aggressive behaviour
- Passive aggressive behaviour
Available in French.
