Taking C.A.R.E. of Business

When you think of the times you’ve had great experiences as a customer, you automatically think of the people who made those experiences happen for you. We all instantly know it when we encounter a remarkable customer service professional, so why is it that some customer service pros just stand out?

The simple answer is that great customer service professionals make a choice: Every day, with every customer, they choose to do all they can to make their customer’s experience as positive as it can be. In other words, they care. And it isn’t just that they want to care, it’s that they know how to care.

Truly great customer service professionals have learned that to deliver remarkable customer service, you have to choose to be:

• Connected – Meet customers “where they are.” Treat internal & external customers as you’d want to be treated.

• Attentive – Give all your customers your full attention. Be efficient & clear, but never rush your customers.

• Responsible – Take ownership, but never take things personally. Let upset customers vent; then apologize, find solutions, thank your customers and add value.

• Enthusiastic – Treat each and every customer as if they were your only customer.

From greeting customers and gracefully managing several at once, to handling dissatisfied customers and keeping a fresh outlook at all times, Taking C.A.R.E. of Business emphasizes personal accountability as it teaches your employees to actively improve their customer service skills.